Your association packs more than 100 years of insurance experience into an incredibly efficient staff of eight. Some have insurance careers spanning over forty years and in almost every aspect of the insurance industry. Your staff also has more than a half century of experience serving association members. So there is a good chance they know you personally. This expert and dedicated staff is here to help you and your agency.
Lanny L. Hair, CIC, ARM, AAI, RPLU
Executive Vice President
email@example.com Lanny Hair has over 43 years of insurance experience, starting as a property
appraiser for State Farm Insurance in 1969. He has covered the gamut of agency responsibilities,
from principal and corporate officer to manager, account representative and salesperson. In his
years serving members of the IIAB of Arizona, Lanny has personally run most of the areas he
now oversees, including the Errors and Omissions program, for which he handled administration,
underwriting, marketing, and loss prevention.
As executive vice president, one of Lanny's key responsibilities now is to monitor legislative
affairs for the industry, and to research and develop a variety of member services. Still active in
education, Lanny is on the National Faculty for the Society of Certified Insurance Counselors. He is a member of the Arizona License Exam Review Board and the Independent Insurance Agents of America's State Government Affairs Committee. He also served on IIAA's Small Agents Task Force.
Lanny has been honored with numerous awards, including the Archie Mendelsohn Award, the Southern Arizona Chapter of CPCU's Lamp of Knowledge Award, the Independent Insurance Agents of Arizona's Outstanding Service Award, the Tri-City Plus Insurance Women Association's Associate of the Year Award, the 1998 outstanding service award from the Greater Phoenix Association of Independent Insurance Agents and awards from all the local associations affiliated with the IIAB of Arizona.
Joni R. Fairbrother, CIC, RPLU
Errors and Omissions Administrator
IAS Assistant Vice President
firstname.lastname@example.org Joni Fairbrother is the IIAB of Arizona's "answer lady." With an over 36 year
insurance career spanning customer service, producing, underwriting, and managing Errors and
Omissions, she has a huge store of insurance knowledge, and what she doesn't know she can
find out for you. Joni obtained her Property Casualty license in 1976, CIC in 1984, and her RPLU
In addition to administering the association's E&O program, Joni is an instructor for the Licensing
Plus class, the Errors and Omissions Claim Prevention Seminars, two of the segments of the
Certified Insurance Service Representative (CISR) course, the Commercial Casualty Seminars and the Introduction to Insurance Seminars. She has also taught for the Society of Certified Insurance Counselors. Joni is a member of the Arizona Department of Transportation Insurance Advisory Committee and the Independent Insurance Agents of America Errors and Omissions Committee.
Terri S. Edwards, CIC, CISR
Assistant Vice President
email@example.com Terri Edwards concentrates on the Association's administration, annual
conventions, board meetings, and communications. Any inquiries about membership should be
forwarded to Terri, as she directs Membership Services. She serves as the liaison to the
Association's committees, handles InsurPac, AAPAC, the Association's website and internet
access, and broadcast fax and email systems. Terri also oversees the Accounting and Education
Before joining the Association in 1990, Terri gained experience in credit life and health insurance
with Credit Guard Insurance in Houston, Texas, where she worked in a number of capacities,
including claims adjuster, account administrator, and customer service representative.
Since joining the Association, Terri has obtained her Property and Casualty license, Life and Health license, CIC designation, CISR designation and is a Notary Public.
Ray A. Garcia, CISR
firstname.lastname@example.org Ray coordinates the Insurance Training and Education Center courses, Licensing,
Errors and Omissions, CISR Program, and CIC Program. Ray is the editor of the News & Views -
the Association's newsletter. In addition, Ray is the “front desk” person, greeting and assisting
members. If he doesn’t know the answer to your question, he will find out the information for you.
Ray currently holds a Property and Casualty license, Life and Health license, and the CISR
Prior to joining the Association, Ray served as the Personnel Director for the leading security
company in the Phoenix Metro area. He was once the Training Manager for Sales and Customer
Service Reps for Gateway Computers in the greater San Francisco Bay Area. During his collegiate career, he was a disc jockey in the Contemporary Hit Radio format in San Jose, California. Ray enjoys the outdoor life, indie music, independent films, plays in various softball leagues, and is a huge major league baseball fan.
Michael E. Radcliffe, CISR
Errors and Omissions Administrative Assistant
email@example.com Mike assists in the administration in the Errors and Omissions Department.
His usual duties include keeping track of renewal policies and sending out expiration notices,
processing new and renewal applications, requesting endorsements, and processing financing
contracts. Mike holds a Property and Casualty license and a Life and Health license.
Prior to joining the Association, Mike was a CSR for Liberty Mutual Insurance in Phoenix. He was
a telecommunications manager for casino hotels in Las Vegas and Atlantic City, and was once a
professional figure painter and scenery designer for a tabletop war gaming company in Baltimore,
Maryland. Mike enjoys painting, has many arts and crafts hobbies, and is a portrait artist and
movie trivia buff.
Errors and Omissions Administrative Assistant
firstname.lastname@example.org Jon assists in the administration in the Errors and Omissions Department. His
usual duties include keeping track of renewal policies, sending out expiration notices, processing
new and renewal applications, requesting endorsements, and processing financing contracts. He
currently holds a Property and Casualty license.
Prior to joining the Association, Jon worked for both the carrier and brokerage side for insurance
Amy C. Cronkhite
email@example.com Amy organizes the legislative activities for IIABAZ. She is in charge of handling
the Independent Agents’ Online Grassroots Network, and is a registered lobbyist advocating on
your behalf at the state capitol.
Amy attended college at the University of Alaska Fairbanks where she majored in Political
Science and minored in Biology. She currently holds her Property and Casualty license.
Kathleen M. Johnson
firstname.lastname@example.org Kathy Johnson joined the IIABAZ in early 2011 and handles all of the
accounting work including membership dues invoicing, accounts receivables and payables, payroll,
the budget, consolidated finance reports, credit card processing, audit/review prep, and more. If
you have any questions regarding your dues payments or any financial transaction with us, Kathy
will be able to help you.
Kathy’s background includes work for Non-profit Trade Associations and she is a transplant from