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ACSR Self Study Materials

 


 

Did You Know?

ACSR modules may be taken in any order.

All ACSR designation lines can be earned online exclusively through the Big “I” Virtual University. 

Students have up to six years to complete the ACSR designation program.

Individuals holding a current Certified Insurance Service Representatives (CISR) designation are entitled to waivers into the ACSR

 


Accredited Customer Service Representative
Superior
 Results for Customer Service Representatives

 

What is the ACSR designation program?

The Accredited Customer Service Representative (ACSR) is a national program that provides participants with a strong insurance foundation and the skills necessary to succeed in today’s competitive agency environment. Throughout the insurance industry, the ACSR designation is recognized as a mark of commitment, distinction and excellence.


Why Should You Become an ACSR?

Join a select group of individuals who have made a commitment to the industry, their agencies and their clients. Earning the ACSR designation will give you the competitive edge you need to advance your career in insurance. By committing to personal growth, you will enhance your ability to face the challenges of an increasingly complex industry.

The Independent Insurance Agents & Brokers of America, Inc. (IIABA) and American Institute for CPCU/Insurance Institute of America (AICPCU/IIA) monitor and ensure the highest quality curriculum is being delivered.


ACSR for Superior Results

This designation will empower your success in insurance. By providing a solid foundation of industry skills you will:

 

  • Gain a sound understanding of policy forms and coverages
  • Understand the critical role of customer service representatives
  • Maintain higher levels of professionalism and service
  • Accomplish more in your field with an expanded knowledge of personal, commercial and life/health lines
  • Demonstrate commitment to the industry, your agency and your clients

How Can You Earn Your Designation?

The ACSR program offers three concentrations of study: Personal Lines, Commercial Lines and Life/Health. Earn one or all three designations. Flexible learning options include online or self-study.  ACSR Self Study Materials

Core Modules

Core Modules are required for all ACSR designations. You only need to take these classes once, even if you choose to study more than one designation line: 

MODULE 4: Errors & Omissions/Loss Control  Agent liability, client responsibilities, reducing exposures, common errors, specialty markets, claims

MODULE 5: Professional Development – Principles of risk management, account rounding and cross selling, time management, setting personal goals and ethics.

ACSR Personal Lines

MODULE 1: Homeowners Insurance – Homeowners policy provisions, endorsements and pricing; other residential policies

MODULE 2: Personal Automobile Insurance – The Personal Auto Policy (PAP) provisions, endorsements and pricing

MODULE 3: Personal Lines Related Coverages – Dwelling; personal lines floaters, personal umbrella, watercraft, flood insurance and more.


ACSR Commercial Lines

MODULE 6: Commercial Property Insurance – Property loss exposures, building and personal property, business income, cause of loss forms, endorsements

MODULE 7: Commercial Liability Insurance – Liability exposures, CGL occurrence and claims made forms, endorsements, commercial umbrella, underwriting

MODULE 8: Commercial Auto Insurance – Business auto coverage (BAC) and endorsements, garage and truckers forms

MODULE 9: Commercial Lines Related Coverages – Crime, inland and ocean marine, business owners policy (BOP), workers’ compensation and bonds


ACSR Life/Health

MODULE 10: Understanding Life Insurance – Types of life insurance and life insurance provisions, settlement options/riders, overview of underwriting life insurance

MODULE 11: Understanding Health Insurance – Types of health insurance and health insurance policy provisions, including basic and major medical insurance and introduction to the types of managed care health plans

MODULE 12: Understanding Disability, Government and

Long-Term Care Insurance – Various government programs available, descriptions of Medicare Parts A and B, Medicaid, long-term care insurance and private long-and short-term disability coverage

 

The ACSR Difference

Once you have earned your ACSR you are well on your way to another industry designation.  Accredited Adviser in Insurance (AAI®).  Insurance professionals holding the ACSR designation are entitled to waivers into the designation.



Industry Recognition

We provide ACSRs and their agencies an opportunity to market themselves: The industry celebrates ACSR Tribute Day annually on the fourth Wednesday of February. ACSR Tribute Day recognizes professionalism and dedication to the industry.  IIABA conducts an annual National "ACSR of the Year" competition.

 

Did You Know?

  • ACSR modules may be taken in any order.
  • All ACSR designation lines can be earned online exclusively through the Big “I” Virtual University. 
  • There is no time limit to complete the ACSR designation program.
  • Individuals holding a current Certified Insurance Service
  • Representatives (CISR) designation are entitled to waivers into the ACSR

 

Download the ACSR Brochure

The ACSR program offers three courses of study: personal lines, commercial lines and life/health.  Completion of any of the three tracks leads to the ACSR designation.

Students may choose the designation line most appropriate for their needs, or they may choose to complete all three. 
    

Download the ACSR Brochure 

 


 

 

 

 

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