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September Cover Story
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Recession Riles Health Coverage
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Help customers maintain their benefits in an economic downturn.
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Job losses in the current economy are spread across all income and skill levels, and some insureds will inevitably receive a dreaded pink slip. However, independent agents can serve as a resource by helping customers navigate the complex regulations governing benefit loss/extension.
Also in this issue:
Ace Insura
The Case of the Jilted Jedi
Insurance Views
Keep Business Up in Down Times
Chairman’s Voice
Exiting the Stage
On the Hill
Momentum Gaining for Natural Catastrophe Insurance Solution
NEW! On Branding
Flourish or Fail Through Image
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Online Features
Agency Management: Keep Score
We recently received this question: "Are you aware of any firm that provides insurance company scorecards...something an agent may use to compare companies that he/she may wish to do business with?" Log on to IAmagazine.com for this tool, along with one from our Best Practices Joint Agency/Company Planning kit. Also check out a VU tool for evaluating carrier solvency.
Sales: Visualize Coinsurance
John Wheeler, CPCU, an agent in Lake City, Fla. has come up with a graphical Excel spreadsheet that visually displays how the coinsurance penalty works. Check out this great tool which Wheeler has agreed to share with IA magazine readers.
Customer Service: Seven Things Every CSR Needs to Know
Customer care should be part of everyone’s job description. But in every organization there are those people – the customer facing people – whose primary responsibility it is to take care of the customer. Here are seven things that every customer service representative needs to know.
Technology: Shredding Required by Law
Under Federal Trade Commission regulation, any information about an individual that is derived from a consumer report or is a compilation of such records must be properly destroyed. These days, almost all of customer information has some connection to a consumer report and is covered under this regulation.
Coverages: The “No Occurrence” CGL Claims Denial
Faulty workmanship claims are usually denied based on CGL Exclusion L. However, in many states, such claims are denied based on the loss not being an “occurrence.” Courts cannot seem to agree but recent decisions have been favorable to insureds. For more information, including a state by state case law chart, check out this frequently updated VU article.
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