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DESIGNATION
ACCREDITED CUSTOMER SERVICE REPRESENTATIVE (ACSR)
ACSR is a national designation program developed by the Independent Insurance Agents & Brokers of America (IIABA) to promote and recognize the professionalism of agency personnel in the insurance industry. Personal and Commercial Lines study guides and examinations are produced by the American Institute for CPCU (AICPCU). With more than 13,000 designees, ACSR is the most prestigious program of its kind. Earning the ACSR designation takes hard work and commitment, and the results are immediate. ACSRs have more product knowledge, better selling and account rounding skills and are highly prepared to provide clients with outstanding service. ACSR designations can be earned in: - Personal Lines
- Commercial Lines
ACSR is designed specifically for agencies that want:- 100% customer retention
- More customer referrals
- Reduced E&O exposures
- Low turnover of high-quality personnel
- Higher account rounding and more sales
The ACSR program is approved for continuing education credits via self-study format, online. For more information click below:ACSR Online Class
Contact Angelica Canlas at acanlas@iiabi.org
Toll Free: (866) 805-4978
Phone: (208) 342-9326
Fax: (208) 336-2901
ACSR PERSONAL LINES
Module 1: Homeowners
Homeowners policies provisions, endorsements and pricing; other residential policies
Module 2: Personal Automobile
The Personal Auto Policy (PAP) provisions, endorsements and pricing; underwriting
Module 3: Personal Lines Related Coverages
Dwelling; Personal Lines Floaters; Personal Umbrella; Watercraft; Government insurance programs
ACSR COMMERCIAL LINES
Module 6: Commercial Property
Property loss exposures; Building and Personal Property; Business income; Causes of loss forms; Endorsements
Module 7: Commercial Liability
Liability loss exposures; CGL occurrence and Claims made forms; Endorsements; Commercial umbrella; Underwriting
Module 8: Commercial Automobile
Business auto coverage (BAC) and endorsements; Garage and Truckers forms
Module 9: Commercial Lines Related Coverages
Crime; Inland & Ocean Marine; Businessowners policies (BOP); Workers Compensation; Bonds
CORE MODULES
Required for all ACSR designations
Module 4: Errors & Omissions/Loss Control
Agent liability; Client responsibilities; Reducing exposures; Common errors; Specialty markets; Claims
Module 5: Professional Development & Account Management
Customer needs; Quotes and proposals; New business development; Account rounding and cross selling; Management of renewals; Non-renewals; Cancellations; Claims
ACSR Online Courses
Arm Your Front Line With the Skills to Boost Your Bottom Line
You know that an educated Customer Service Representative is an invaluable asset to your agency. But there never seems to be a good time for your staff to be away from the office to attend a seminar.
Good news! The ACSR Online program makes it possible for CSRs in your agency to earn the nationally-recognized Accredited Customer Service Representative designation on their own time and at their own pace. With more than 13,000 designees, ACSR is the nations largest and most prestigious program of its kind.
The ACSR Online approach to learning is efficient and convenient. The study materials cover all the information offered in the core, personal and commercial lines ACSR seminars.
Best of all, ACSR Online materials are quality, affordable and provide an excellent alternative to classroom instruction. The materials for the Personal and Commercial Lines modules have been revised by AICPCU/IIA.
ACSR Online is available for designations in Personal Lines and Commercial Lines. You will receive continuing education credits for licensed individuals who pass the national exam (6 hours per module for personal, and commercial lines.) And upon attaining the ACSR designation, successful candidates receive a personalized ACSR certificate suitable for framing.
IIABI MEMBER FEE $50-$75 per Module
$50 one-time fee for Designation Registration and personalized Certificate
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