Year One
Technical Training
Insurance Agency New Employee Training (Virtual University course)
Kaplan Mississippi Property & Casualty Insurance Manaual (textbook - available through IIAM)
COMET Online Learning Insurance Institute for America/America Institute for CPCU
Flood Training (IIAM Classroom and Virtual Univeristy course)
Ethics Training (Virtual University)
Commercial Lines Account Manager/CSR (The Hartford School of Insurance)
Agency Operations Training
Agency Management/Database overview
Best Practices Guide to Agency Business Processes and Information Management
Welcome to the Agency (Virtual University course)
Soft Skills Training
Virtual University Microsoft Courses
Microsoft Excel 2003 Fundamentals
Microsoft Access 2003 Fundamentals
Microsoft FrontPage 2003 Fundamentals
Microsoft InfoPath 2003 Fundamentals
Microsoft Outlook 2003 Fundamentals
Microsoft OneNote 2003 Fundamentals
Microsoft PowerPoint 2003 Fundamentals
Microsoft Publisher 2003 Fundamentals
Microsoft Visio 2003 Fundamentals
Microsoft Visual Basic for Applications Fundamentals
Microsoft Word 2003 Fundamentals
Licensing Training
Kaplan Mississippi Property & Casualty Insurance Manual (textbook)
Exam Simulator (online)
Agents License Review (IIAM classroom )
Year Two
Technical Training
ACSR (Accredited Customer Service Representative) courses (IIAM classroom and Virtual University)
Personal Lines and Commercial Lines Continuing Educaiton courses (IIAM classroom and Virtual University)
Program in General Insurance (INS) (Insurance Institute for America/America Institute for CPCU)
Ultimate Account Manager School (Agency Management Resource Group)
COMET Online Learning (Insurance Institute for America/America Institute for CPCU)
Agency Operations Training
E&O Seminars
A Practical Guide to Agency E&O Risk Management (IIAM classroom) or A Practical Guide to Agency E&O Risk Management for CSRs (Virtual University course)
Agency Management System Advances - User Group Meetings
