Check out the Education Calendar for course dates and online registration links.  

	*Access your class information by clicking the "MyPage" icon above.

 CISR Training, Professional Designation (Now Expanded to choose your 5 out of 9)
IIAN is the exclusive licensee for the Certified Insurance Service Representative (CISR) program in Nebraska.  The Society of CISR, which is affiliated with the CIC society, has recently expanded the number of outstanding courses to earn your CISR designation. 

• Insuring Commercial Property (revised in 2013)
• Commercial Casualty I - CGL and Additional Insureds (New in 2013)
• Commercial Casualty II - BAP, WC, Excess (New in 2013)
• Insuring Personal Residential Property (revised in 2013)
• Insuring Personal Auto Exposures (revised July 2013)
• Agency Operations (revised April 2013)
• Personal Lines Miscellaneous (New in 2013)
• Life & Health Essentials (New in 2013)*
• Elements of Risk Management (New in 2013)*
   

* Currently Available Online Only

 CE Credits/CISR Updates
Each course is approved for eight hours of continuing education in Nebraska and all other states where CE is available.  The National Alliance now uploads CE credits electronically to the SBS database within the Department of Insurance recommended 10 days.  To view your CISR class history or when your CISR update is due, simply log into "My Page" on the website www.thenationalalliance.com.   

Check out the Education Calendar for course dates and online registration links.

Become a CISR Instructor
Interested in sharing your knowledge of the insurance industry?  Ever had a desire to teach others in the insurance business?  All materials are provided.  Get certified to teach one topic at a time and choose the topic or topics you want to get certified in.  Honorarium pay and expenses covered. Click here for more information on becoming a CISR instructor. Or call Nancy Robeson at the Big I office for more details, 800-377-3985.  


 Choose 5 of 9 to Improve Your 9 to 5...

Is the CISR Program for me? Yes!

The CISR Program is designed to serve the practical needs of Customer Service Representatives, newly licensed producers, company personnel and those who wish to refresh their product knowledge. There are nine one-day courses that deal with and focus on the understanding of insurance exposures and coverages. The new options give participants the opportunity to choose five of the nine courses to specialize in a certain area or mix and match courses!  Attendees will benefit from the quality course instructors, convenient session locations, and overall investment in their future. This is a professional designation program with an annual continuing education requirement (exams leading to designation are optional.) The CISR designation is recognized nationwide as an important credential - one that benefits individuals, their agencies/companies, and their customers.  Show your professionalism and knowledge base by becoming a CISR designee too! 

Topic Overviews

Personal Auto
After taking this course, students will be able to more effectively advise customers in the processes of analyzing, obtaining, and modifying their auto policies.

• Introduction to the Personal Auto Policy
• Liability Coverages
• Medical Payments Coverage
• Uninsured/Underinsured Motorist Coverage
• Coverage for Damage to Your Auto
• Provisions

Commercial Property
Commerical property insurance is one of the business customers' greatest concerns. Improve cross-selling abilities with up-to-date knowledge of commercial property coverage, and reduce E&O exposures.

• Fundamentals of Commercial Property Insurance
• Building and Personal Property Coverage Form
• Causes of Loss Forms
• Basics of Time Element Insurance
• Basics of Commercial Inland Marine Insurance

Commercial Casualty I
This course strengthens the participant's ability to have productive, assured interactions with commercial customers in the area of commercial casualty exposures and coverages. Improve your understanding of legal liability and what creates liability exposures.  The focus of this course is the Commercial General Liability Coverage Form.  This course also addresses additional insured exposures and the coverage available to meet these needs.

• Essentials of Legal Liability
• CGL Introduction
• Commercial General Liability Coverage Parts
• CGL Other Provisions
• Additional Insureds

Commercial Casualty II
This course, like Commercial Casualty I, strengthens the participant's ability to have productive, assured interactions with commercial customers in the area of commercial casualty exposures and coverages. The focus of this course is the Business Auto Policy, the Workers Compensation Policy and Excess Liability Policies.

• Business Auto Exposures and Coverages
• Workers Compensation & Employers Liability Insurance Policy
• Commercial Umbrella and Excess Liability Policies

Agency Operations
Understanding how agencies operate is essential training for both insurance agency and company personnel. This course helps create indispensable team players in any insurance agency. After attending, students will work with colleagues and customers with enhanced self-assurance and a greater understanding of the dynamics within insurance organizations.

• Legal and Ethical Requirements
• The Insurance Agency
• The Insurance Industry and Marketplace
• Communication
• Agency Workflow
• Account Management
• Errors & Omissions

Personal Residential
This course gives participants the expertise to guide customers through an often complex and confusing process of purchasing homeowners insurance - and will help them make decisions that insure their most valuable assets.

• Introduction of the Homeowners Policy
• Homeowners Policy Section I
• Homeowners Policy Section II
• Tenants, Unit Owners and the Dwelling Policy

Personal Lines - Miscellaneous
This course addresses the exposures created by watercraft, recreational vehicles and business activities.  Prompting clients to identify these exposures is crucial, because the ISO Homeowners and ISO Personal Auto Policies provide very limited coverage.  Also provided is an analysis of the coverage offered through personal umbrella or excess liability policies.

Elements of Risk Management
Insurance professionals need training in the risk management process for two reasons.  First, insurance is an integral part of your clients' overall risk management program.  Second, services provided by carriers, agencies and brokerages are often significant items in the organization's cost of risk.  Take this one-day course to learn about each of the five powerful steps in this process, which protect not only the organization's assets, but also its mission and brand.

Life & Health Essentials
Your ability to explain the benefits of having the proper life and health coverage is key to the financial well-being of client families and businesses.  Enhance you ability to answer questions and analyze life insurance needs, as well as provide advice about a diverse assortment of health insurance products - from medical expense coverage to vision care and dental coverage - plus a variety of delivery systems and health plans designed to manage the high cost of care.

William T. Hold Advanced Learning Seminar
After earning the CISR, CIC, or CRM designation, you have the option to update your designation by attending our advanced training for experienced customer service representatives - the William T. Hold Seminars, taking specialized topics to the next level. Topics vary class by class.

Dynamics of Service
This course is a one-day, insurance-specific program that will immediately improve the customer service in any agency, company, or insurance-related organization.  Anyone can attend this popular program, regardless of affiliation or professional designation.

CISR Classes Online
CISR Online courses are identical to IIAN's classroom program, although you get more than one day to complete! Each course is approved for 8 CEU's in Nebraska -- Commercial Casualty I, Commercial Casualty II, Commercial Property, Personal Auto, Personal Residential, Agency Operations, Personal Lines Miscellaneous, Life & Health Essentials and Elements of Risk Management. You can choose to take a combination of classroom and online courses for CE credit, or to pursue a CISR designation. To find out more and sign up for a course, call 800-321-9751 or visit www.thenationalalliance.com

Free Webinars

The National Alliance will conduct an all new FREE monthly series of MyCast Webinars. We invite you to explore current topics of interest in insurance and risk management. See Schedule here.