Why become a Certified Insurance Service Representative?

This program will benefit new agents and customer service representatives as they understand and analyze risks and exposures.  CISR can also serve as a good course of study prior to attending CIC institutes.  The CISR Program is first and foremost a practical program, stressing the understanding and analysis of risks and exposures.  It is not meant to replace or imitate the licensing schools conducted by associations.  The CISR Program is directed to all those who consider service their personal responsibility.  The program is comprised of five one-day courses covering all phases of customer service.  An examination is administered at the conclusion of each course.  Those successfully passing all five examinations earn the CISR designation. 

Five Courses and a Future

Insuring Personal Residential Property (PR)

·    Analysis of the coverage provided by your state’s Homeowners Policy and all major endorsements.

·    Comparison and contrast of the Dwelling Policies and Homeowners Policies.

Insuring Personal Auto Exposures (PA)

·    Analysis of the coverage provided by the Personal/Family Auto Policy.

·    Endorsements to the Personal Auto Policy, including No-Fault and Personal Injury Protection where applicable.

·    Analysis of Personal Umbrella coverages.  What are they and who needs them?

Insuring Commercial Property (IP)

·    The Essentials of Commercial Property Insurance.

·    Analysis of the coverage provided by the Commercial Property Policy.

·    Understanding Cause of Loss Forms.

·    Endorsements to the Commercial Property Policy.

Insuring Commercial Casualty Exposures (IC)

·    Analysis of Commercial General Liability, Workers Compensation, and Business Auto Policies and endorsements.

·    Qualifying the risk with specific questions and analyzing specific risk exposures.

Agency Operations (AO)

·    Developing professionalism and professional relationships with customers and companies.

·    Functions of the independent agency, including:

            Agency systems, including:  Applications, Certificates of Insurance, Cancellations,

            Policy Issuance, Claims Processing, Billing, Binders, and Renewals.

           Errors and omissions awareness and avoidance techniques. 

           Ethics and Legal Obligations.

*Information provided by the National Alliance for Insurance Education and Research