IIABNY Members - Quality, Technical Training for Your New Hires!
A new online training center, powered by New Level Partners, provides curriculum packages based on individual needs and expertise. On-demand audiovisual exercises and knowledge checks offer an interactive learning experience - all for one low fee!

Introductory packages let you experience the quality firsthand while sampling a portion of the curriculum on a trial basis.

Commercial Lines

Personal Lines

Commercial & Personal

Addresses key insurance topics, core coverages and risk management. Topics include:

• Property & Auto
• Workers Compensation
• Business
• Umbrella

Ideal For:
New sales, service, underwriting or administrative staff

Online Curriculum Includes:
21 Commercial Lines courses
4 General Insurance topics
Intro package is available!

Addresses key insurance topics and core coverages. Topics include:

• Homeowners
• Renters
• Personal Liability

 
Ideal For: 
New sales, service, underwriting or administrative staff

Online Curriculum Includes:
8 Personal Lines courses
4 General Insurance topics
Intro package is available!

Offers both coverage curriculums at a significant pricing discount. Includes:

• Introduction to Insurance
• Commercial Lines courses
• Personal Lines courses
• Commercial Coverage Challenge
• Personal Coverage Challenge

Ideal For: 
New sales, service, underwriting or administrative staff

Online Curriculum Includes:
21 Commercial Lines courses
8 Personal Lines courses
4 General Insurance topics

CSRs - Online

CSRs - Instructor-Led

Managers

Developed by IIABNY, Essentials for CSRs is a comprehensive learning & development solution that helps with functional job readiness in the following areas:

• Verbal Communication
• Business Writing
• Customer Management
• Errors & Omissions
• Negotiation Skills

Ideal For:
CSRs and Account Managers

Online Curriculum Includes:
12 Essentials for CSRs and Account Managers courses

Essentials for CSRs presents six instructor-led training modules at various times across the state. The interactive four-hour programs feature activities, case study simulations and practical applications tailored for the CSR and Account Manager's role within the agency.

Ideal For:
CSRs and Account Managers

Classroom Curriculum Includes:

• Phone Etiquette & Client Interaction
• Understanding & Avoiding Potential E&O Issues
• Managing Priorities, Your Clients, Your Desk and Agency Standards
• Building Successful Business Relationships
• Do the Write Thing
• Resolving Conflict and Building Credibility

Key topics important for every manager guiding a team or running an office as well as step-by-step guidelines for recruiting talent. Topics include:

• Recruiting
• Hiring
• Assessment
• Human Resources Risk Management
• Performance Management

Ideal For:
New supervisors to experienced managers

Online Curriculum Includes:
6 Manager's Series Courses