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ACSR - Accredited Customer Service Representative
New! Ethics requirement:
The Institutes believe ethical decision making skills are essential to the practice of insurance. Anyone completing the ACSR designation after December 31, 2011 must complete either Ethical Guidelines for Insurance Professionals (for all programs except CPCU) or the CPCU program’s Ethics and the CPCU Code of Professional Conduct. Both online modules are free. Learn more and register now.
ACSR's are better prepared with:
- Increased product knowledge
- Improved selling and account rounding skills
- Enhanced productivity and confidence
- Higher levels of professionalism and customer service
IIAV offers two different ways to earn your ACSR designation:
- Classroom
- Online
Choose the ACSR designation that's right for you (only 5-6 courses):
- Personal Lines
- Mod. 1 - Homeowners
- Mod. 2 - Personal Automotive
- Mod. 3 - Personal Lines Related Coverage
- Mod. 4 - Agency E&O
- Mod. 5 - Professional Development
- Commercial Lines
- Mod. 6 - Commercial Property
- Mod. 7 - Commercial Liability
- Mod. 8 - Commercial Automobile
- Mod. 9 - Commercial Lines Related Coverages
- Mod. 4 - Agency E&O
- Mod. 5 - Professional Development
- Life & Health
- Mod. 10 - Life Insurance
- Mod. 11 - Retirement Planning
- Mod. 12 - Disability and Health Insurance
- Mod. 4 - Agency E&O
- Mod. 5 - Professional Development
**The ACSR Mod 4 is NO LONGER a class that can be taken to satisfy your agency for a loss control credit through IIAV's Westport and Fireman's Fund E&O programs. You must take the E&O Risk Management: Meeting the Challenge of Change course.
Earn ACSR and get credit for AAI classes:
- ACSR Personal Lines - Mod 1-5, 10 & 11 waives AAI 81 B
- ACSR Commercial Lines - Mod 4-9 waives AAI 82 A
ACSR and RPLU program:
- Completion of ACSR or ACSR mod 7 waives module C-02-CGL - Commercial General Liability of RPLU program.
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