ACSR National Designation

The Accredited Customer Service Representative (ACSR) program is the Independent Insurance Agents and Brokers of America's (IIABA) national customer service designation program.

With more than 13,000 designees, ACSR is the nation's largest and most prestigious program of its kind. Earning the ACSR designation takes hard work and commitment, and the results are immediate. ACSRs have more product knowledge, better selling and account rounding skills and are highly prepared to provide clients with outstanding service.

General Information about ACSR

ACSR designations can be earned in Personal Lines, Commercial Lines or Life and Health.

You may take the courses in any order.

Each course is followed by a one-hour exam.

Anyone may attend the courses and receive the CEC's without taking the exam. However, if you wish to attain the designation, you must pass each of the 5 exams for Personal Lines, 6 exams for Commercial Lines or the 5 exams for the Life/Health Designation.

To earn the ACSR designation you must successfully complete the program and pass the exams within 6 years following the passage of the first exam.

New! Ethics requirement. The Institutes believe ethical decision making skills are essential to the practice of insurance. Starting January 2011, all designation program participants must complete either Ethical Guidelines for Insurance Professionals (for all programs except CPCU) or the CPCU program’s Ethics and the CPCU Code of Professional Conduct. Both online modules are free. Learn more and register now.

**NEW**  ACSR Online Self Study

AAI - Accredited Adviser in Insurance

Receive your AAI designation after only 10 courses!

The Accredited Adviser in Insurance designation program gives you an edge in the increasingly competitive insurance business.

What to gain from the AAI Designation:

• Increase you commissions
• Improve your insurance knowledge
• Learn the language of underwriters
• Develop more effective sales techniques
• Serve your customers better
• Improve Agency workflows
• Learn how to avoid E&O claims
• Earn continuing education (CE) credits for your license renewal

New! Ethics requirement. The Institutes believe ethical decision making skills are essential to the practice of insurance. Starting January 2011, all designation program participants must complete either Ethical Guidelines for Insurance Professionals (for all programs except CPCU) or the CPCU program’s Ethics and the CPCU Code of Professional Conduct. Both online modules are free. Learn more and register now.

You may take the courses in any order.

No time frame for earning the designation.

Each course is followed with an Exam.

AAI classes will be held at three different locations.

If you would like to sign up for any of the AAI courses go to our Education Calendar to register online or contact Ashley Wood - Education Coordinator to register with check.

Mailing Address: P.O. Box 1387, Montpelier, VT 05601 - Email: ajacques@viaa.org - Fax: 802-223-0868

Certified Insurance Service Representative

The Certified Insurance Service Representative (CISR) program is a practical program that stresses the understanding and analysis of risks and exposures. A student should have a basic knowledge of insurance. The CISR program consists of 5 one-day courses that cover all phases of the CSR's daily work. They are as follows: Agency Operations, Commercial Casualty, Personal Residential, Personal Auto and Commercial Property. You may take the courses in any order.

Each course is followed by a one-hour exam. Anyone may attend the courses and receive the CEUs without taking the exam. However, if you wish to attain the designation, you must pass each of the 5 exams. To earn the CISR designation you must successfully complete the program and pass the exams within three calendar years following the passage of the first exam.

VIAA offers this designation program to you through the Massachusetts Insurance Agents Association.
Course Schedule & Additional Info