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 | Did You Know? | Supplement Your Designation Expertise
The Big "I" Virtual University hosts a research library that can supplement your designation expertise. This area (available at no cost to Big "I" members and login and password is required), contains the single broadest and most comprehensive reference library in the industry. The library includes three main divisions: Insurance Information. This division is further divided into personal lines, commercial lines, and life & health and financial services.Business Information. This division is devoted to agency management issues and general business and professional development skills.Technology Information. This division includes information about how to more effectively use the internet and automation in your business.
Visit the Big "I" Virtual University today! |
| Featured Designation | 
Earn Your ACSR Designation online
The Big "I" is pleased to offer students the opportunity to earn their ACSR personal, commercial and life/health designation online through the Big "I" Virtual University. By offering the designation online agency principals can take advantage of the convenience of not being required to send staff on the road to attend a class and can allow the students to schedule learning time. Many ACSR Modules also offer the benefit of earning CE credits while working on earning a designation. Click here to go to the Big "I" Virtual University online course catalog.
ACSR program and CE credits available in select states, please check the appropriate course catalog for details. |
| IIABA offers designation programs that will increase an agency employees sales skills, technical knowledge, customer service efforts and more. Designation programs offer an excellent opportunity to create a career path and foster continous learning. |
| Accredited Customer Service Representative Designation
(ACSR) |
The Accredited Customer Service Representative program is a nationally recognized designation program created by the Independent Insurance Agents and Brokers of America, Inc. and AICPCU/IIA. The ACSR program is designed for CSRs as well as agency managers who find the well-organized curriculum of ACSR to be an excellent way to learn key coverages and sharpen technical and customer service knowledge.
Click here for information on the curriculum and benefits.
Click here to take an ACSR class in the Big "I" Virtual University.
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Associate In Insurance Account Management
(AIAM) |
The Associate in Insurance Account Management program is six days of classes held two days at a time and covers everything from customer service to leadership skills. The students learn the full psychology of customer relationship management, how to manage their workflow and how to apply the information on a day to day basis. The students' own actual experiences are discussed amoung the group, thus learning from each other's successes and failures.
The designation program is designed for all customer service representatives, account executives, ACSR or similar designation holders, and any other non-production staff in an agency. It is the partner program to the Elite Force Sales Training (AIP) and is not open to outside sales staff.
For more information contact your local IIABA state association.
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Associate in Agency Operations
(AIAO) |
The IIABA created the Associate in Insurance Agency Operations in 2004 as an educational program designed to provide insurance agency owners, producers and managers serving emerging markets with the planning, sales and service expertise necessary to build successful independent agency operations.
To learn more about the curriculum and benefits, http://na.iiaa.org/Diversity/downloads/aiao webcopy_brochure.pdf to download the AIAO brochure.
To find out if this Training Program is being offered near you, contact your local IIABA state association
or
Bill Pierson at 800-221-7917
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Associate In Insurance Production Designation
(AIP) |
The Elite Force Sales Training Program is designed to be a complete training program for newer producers (recommended for agents with less than three years experience in sales and less than five in the insurance industry) who have a basic understanding of the sales process who now seek the foundation of a strong sales skills program to transform them into superstars in production. Students learn everything from prospecting to data gathering and closing and the full pschyology of a sale. Skilled instructors teach personality traits, negotiation skills, time management, consultative relationship building, building credibility, and more with several popular sales techniques reviewed. Graduates of the program earn the Associate In Insurance Production (AIP) designation.
Click here to download the twelve-day curriculum.
For more information contact your local IIABA state association.
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